Privacy Policy
Last Updated: April 18th, 2025
Introduction
PlantOgram (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
Information We Collect
Personal Information
We collect the following types of personal information:
- Full name
- Date of birth
- Medicare card details
- Residential address
- Postal address (if different from residential)
- Contact information (phone number, email address)
- Healthcare provider information
- Medical conditions and prescribed medications
- Prescription details and supporting medical documentation
- Treatment history related to alternative medicine
- Concession card details (if applicable)
- Photo identification (driver’s license, passport, or other government-issued ID)
- Payment information
- Emergency contact details
- Healthcare provider referral information
- Previous medication history
Technical Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Access times and dates
- Pages viewed
- Referring website addresses
- Search terms used to reach our site
How We Use Your Information
Primary Purposes
We use your personal information to:
- Verify your identity and eligibility for alternative medicine
- Process and fulfill your orders
- Communicate with you about your orders and services
- Coordinate with healthcare providers and pharmacies
- Comply with regulatory requirements
- Process payments
- Provide customer support
- Send important updates about our services
Secondary Purposes
With your consent, we may also use your information to:
- Send promotional materials and newsletters
- Conduct market research
- Improve our products and services
- Analyse website usage patterns
- Customise your website experience
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments
- Staff training on data protection
- Access controls and authentication measures
- Regular backup procedures
- Incident response planning
Disclosure of Your Information
We may share your personal information with:
- Healthcare providers involved in your care
- Pharmacies fulfilling your prescriptions
- Payment processors
- Regulatory authorities as required by law
- Third-party service providers who assist in our operations
We require all third parties to respect the security of your personal information and treat it in accordance with applicable laws.
Your Privacy Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Lodge a complaint about our privacy practices
- Opt-out of certain data collection practices
Age Restrictions
Our services are only available to individuals aged 18 years or older. We implement age verification procedures and do not knowingly collect information from minors.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session
- Remember your preferences
- Analyse website usage
- Improve site functionality
- Provide personalised content
You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
International Data Transfers
While we primarily operate in Australia, some data may be processed internationally. We ensure appropriate safeguards are in place for such transfers.
Contact Us
For privacy-related inquiries or to exercise your rights, please contact us at:
support@plantogram.com.au
Regulatory Compliance
We comply with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles
- State-specific health privacy legislation
- Therapeutic Goods Administration requirements
- State and territory alternative medicine regulations
Making a Complaint
If you have concerns about how we handle your personal information, you can:
- Contact us directly
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Contact your state health complaints commissioner
We aim to respond to all privacy complaints within 30 days.
